We may fail to receive your E-mail or send our response properly when free E-mail address is used for the inquiries.
Please try and send us via corporate or ISP assigned email address.
Outlook.com (Hotmail.com)/Yahoo.com/GMX have been confirmed to experience the case.
If you do not receive our response within few business days, please try with ISP assigned email address again.
There is a chance our reply may not have been reached to you properly due to error.
Warranty is valid only when the product is purchased and used in Japan.
If the product is brought outside of Japan, it will void your warranty including paid repairs and after sales service.
When the product is purchased outside Japan via international FILCO authorized distributors or sellers, warranty will be subject to the terms of the local seller.
Paid repairs and after sales service are also responsibility of the local seller.
* Our warranty is not universal. Diatec is not liable when a product is purchased from unauthorized sellers/sources.
Copyrights (C) 2015 DIATEC CORPORATION All Rights Reserved.